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Internship Customer Service Italy (m/f/x) - starting November 2020

Praktikum / Studentenjob, Vollzeit · Frankfurt/Wiesbaden

Über uns

We are one of the leading brands for fitness food in Europe and want you to join us on our mission to make the world a healthier and happier place. Our ambitious and international company already serves a variety of European markets.
You will be part of a fast-paced environment and work with cross-functional teams (85+ employees, 12 teams) in our beautiful office next to a nice park in Wiesbaden, Germany.

To support the seasonal business around Black Friday and the Christmas Period we are looking for an Intern (m/f/x) to join our Customer Service Team Italy for at least 2 months starting in November. In this role you are the first point of contact for our customers, taking full responsibility for the inquiries of our customers. Your key priority is a happy and fully satisfied customer and you walk the extra mile to exceed their expectations. 

  • Ideally you are responsible for the Customer service of the Spanish customers by phone, email and via our social media channels
  • You ensure a high level of customer satisfaction even during the very busy traffic within seasonal peaks such as Black Friday and the Christmas period
  • With a strong focus on solutions and a hands-on mentality, you will transform our customers' inquiries into positive experiences
  • Ideally you are an enrolled student in a Bachelors or Masters program, motivated to enhance your professional experiences from November on for at least 2 months
  • You are an excellent communicator via text with great people skills
  • You know how to identify the customers’ needs in a split of a second and can easily switch from tone of voice based upon the type of person you’re in contact with
  • You are business fluent in Italian and fluent in English 
  • Nice to have: First practical experiences in the field of Customer Service or Community Management
  • A once in a lifetime opportunity to be part of the team that makes the world a happier and healthier place
  • A  great international team of experts to inspire and support you
  • The possibility to work on remote and potential options of long-time work collaborations 
  • A thriving atmosphere over our most busy period with extra benefits that keep you motivated  
  • The whole variety of our products to pick up from our kitchen shelves and bathrooms  ;-)
Das Einreichen von Bewerbungen für diese Position ist derzeit leider nicht möglich. Bitte versuchen Sie es später noch einmal.

Your application at fitvia

Thank you for your interest in our company and for visiting our job board. If you have any questions regarding the positions, feel free to contact the HR team at jobs@fitvia.com.

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